| -Use smaller rope will better; |
| –Measure rope must be tighen(very important); |
| -Measure 3-4 times to minimize deviation; |
| -Vnox use US standard size; |
| -If your measurement is between 2 sizes, we suggest smaller size. But if you do not like tighten, you can choose the bigger size. |
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (39)
5 Stars (37) |
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4 Stars (2) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Lovely I liked it very much
Very nice and good size
it's look perfect I love it exactly as on the picture very quick arrive recommend very much
Its ok. Recomended
lindas! amei a minha. escolhida pelo meu marido. chegou em 1 mês em Curitiba PR
Ok I like I hope it will not change color if no it is done well I recommend
кольца супер, вот только с размерами не угадали.
Comfortable fit, when wearing does not darken.
All is well
I'm very pleased with these stainless steel rings, they're beautiful.
Lovely
Mega beautiful hopefully discolor not
Ordered on March 30. Received 20 April. Size 9 corresponds to Russian 19. Ring color is light yellow. All the stones are in place, shining in the sunlight. The ring liked it. I order in this store not the first time. Store recommend.
Obrączka bardzo ładna, wygląda jak z prawdziwego złota, szybka dostawa
Many thanks came quickly. I'm happy))
Simple, but original. I liked it very much.
Poor quality product glass fly on the second day
кольцо толстое красивое от золотого не отличить. пришло быстро. 9размер примерно на 18,5
Very nice though one I ordered too big
19/08 received 18/09., beautiful, more beautiful in real life.
все ок но ошиблись с размером
Ring, just super. More thanks, store
Beautiful
Very fast delivery, the quality of the Rings is satisfied.
Ring identical description.. Quickly reached. Cool because heavy. I don't know how long will color and do not wytrze up quickly. But for this price I have not exorbitant expectations. I am glad.
Thank you very much for the coupon. I took only 400 rubles from the heart. For the first time I got to such a share and immediately ordered. The quality is unrealistically devastating. Glitters, glitters. Just super.
Fast and equal in the photo
Goods as described. delivery in 28 days. size 10 fits perfectly Towar jak w opisie. dostawa w 28 dni. rozmiar 10 pasuje idealnie