Rockery Water Fountain/Waterfall Bonsai with Atomizer Fish Container

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Estimated Delivery Date: Thursday, January 1

Due to high demand, please allow at least 2-5 weeks for delivery.

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Product Details
Item Specifics
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About Us
Product Details

Rockery Water Fountain Waterfall Bonsai with Atomizer Fish Container Indoor Feng shui Home Decoration

Feature:

1. The colorful light and artificial landscape make the desktop fountain perfect for decoration.
2. A nice and perfect gift for your lover and friends, suitable for birthday gift and Christmas gift.
3. Suitable for desk decoration, TV cabinet, bedroom, study, office.
4. Simulated landscape modeling, there are trees, rockeries and flowing water flowing through the fountains, you can feed goldfish at the bottom.
5. Made of high quality resin material, safe, non-toxic, durable for long time use.
6. Easy to install, no additional piping required, just assemble and fill with water to fully immerse the pump and plug it into a standard power outlet.

Specification:

Condition: 100% Brand New
Item Type: Rockery Water Decoration
Material: Resin
Color: As shown in the picture
Size: Approx.37×24.7×39.5cm/14.6×9.7×15.6in(L x W x H)
Weight: Approx.6370g/224.7oz

Package List:

1 x Rockery Bonsai
1 x Perfume Sachet
1 x 12LED Atomizer
1 x Crystal Ball
1 x 4LED with Pump
1 x Round Ornament

Note:

Installation Precautions:
1. The water pump should be in the water and the water level should exceed the water pump.
2. When installing the pump, make sure the pump valve size is open to the maximum.
3. Make sure the water pipe does not bend when the installation is complete.
Use of Atomizer:
1. When the atomizer is running, the atomizing head cannot leave the water surface.
2. When the atomizer is running, please do not touch the atomizing chip with your hand.
3. Please use clean tap water and do not use turbid water.
4. It is best not to use more than 10 hours per day.
5. The atomized sheet is a lossy piece, and its service life is about 3,000 hours.
6. If the amount of fog is reduced, please clean the atomizer with a cotton swab or soft surface.
Use of the Pump:
1. The pump cannot be operated without water.
2. If the amount of water is found to decrease, see if the pump valve is adjusted.
3. When the water pump is out of the water, please add water to the water level in time to pass the water pump.
4. After using for a long time, please clean the internal scale of the pump.
5, it is recommended that the pump should not be turned on 24 hours to extend the service life of the pump
Tips: If you encounter the situation that the ball does not turn, the product is not squared. It is recommended to use a gasket to pad at any corner of the bottom of the product. Try each of the four angles until the ball turns. If the stone mill does not turn, it is recommended to use a sponge to block the leather tube connecting the ball until the stone mill will turn.

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  • Over 37,000 happy customers worldwide
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  • 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
Item Specifics
Humidification Method:
Mist Discharge
Noise:
<36db
Voltage (V):
Other
Power (W):
Other
Capacity:
<1L
Brand Name:
VGEBY
Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://ophiriaonline.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

FAQs

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com

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