PRODUCA SIZE
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (205)
5 Stars (192) |
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4 Stars (13) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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All good thank you. fast delivery
It’s really Good, came in 20 days
Super recommended, I loved and arrived between the date marked
the brushes came in TONS of bubble wrap so it was packed very well. wasnt at all damaged when it arrived. the brushes are very good quality and of the ones i have used so far they definately get the job done well. there are a large variety of different kinds...just about everything you would need...i definately recommend highly and as for store and store they shipped immediately and it was tracked the whole way and arrived in about 3 or 4 weeks. i havent seen any shedding at all yet so we will see after washing...ill buy again and recommend to anyone...
Exactly as shown. Good quality.
llegó super rápido
Great purchase! Definitely I advise: the brushes do not fall asleep, pleasant to the skin. Cosmetics are applied well.
Before time and in good condition
They're great.
It looks like a high quality article. It was a gift for my wife and she was very satisfied. He hasn't tried it yet, but he looks very good.
Satisfied thank you to the store
muy lindas y suaves, el envío tardo un poco más de lo normal pero todo ok
se ven geniales gracias
It went for a long time, but ordered under Ng so it's not surprising. Brushes are soft, do not fall asleep, do not smell. I do not know about professional use, but I needed to study. For study ideal. I recommend.
tal cual el vídeo
Estan super lindas y suaves, llegaron rápido y con buen empaque Recomendado
Заказала 19/06/2020, получила 26/06/2020 МО Балашиха, доставка из России С продавцом не общалась. Покупала за 1 214₽ с купонами Упакованы хорошо Присутствует запах клея, думаю, выветрится. Кисти мягкие, достаточно хорошо набиты. В работе пока не пробовала. Сделаю обзор в инстаграм missis_kotova. Я довольна пока за такую цену. Набиты ровно
Cepillos como cepillos nada malo encontrado es un cepillo para el senderismo es pliegues El vendedor envió en un par de días
Ordered 11.11 came 20.12 tortured with the order there was no information about the order, the store was without a difference he only asked to wait. I called everything myself to find out in LML the most terrible delivery by mail of Russia would be faster. Brought home the courier, the smell from the cover is but not so strong. I will never order through this courier service again, there is no good tracking in which city is the parcel.
Todo está bien Entrega muy rápido, literalmente, en 2 días traído ¡Muchas Gracias!
hermosas, súper suaves, al parecer hubo problemas con la paquetería pero las recibí bien, las recomiendo !!! es el segundo paquete q encargo muchas gracias!!!!
High quality brushes for an affordable price! I received my order in 3 days after purchasing.
I loved it, it came super fast. Very well packed. Recommended 100%
Me encantó, llegó super rápido... Muy bien empacado. Recomendado 100%
good
Super soft Excellent quality super recommend
Very beautiful cosmetic. Only flat brushes are not numbered, even with the notice, it's hard to therewith regain for novices make like me. The bristles are very soft and look very good qualities. The package was very well packed. I am very funny.
Perfectly packed. It was almost a month before UFA. Brushes of excellent quality. Straight sea of joy))))