SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (77)
5 Stars (61) |
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4 Stars (13) |
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3 Stars (3) |
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2 Stars (0) |
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1 Star (0) |
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Everyone is happy, thank you.
To assemble yourself but so beautiful
Fast shipping. Quality OK.
Fast delivery, the store put a gift, it was nice, the only negative-I was put on tape (
Everything is perfect, just forgot to put the figure 8. I had to cut myself. But overall everything is good
Beautiful
Collis bien reçu
The goods came quickly. Good packaging, not yet collected.
Awesome fast delivery, in 18 days, usually I wait about 2 months, everything is super, the clips are chic, you can then use for hanging children's drawings, class
Oboldeny
That's a great idea. But in principle, you can do it yourself. Buy cardboard any in stationery, rope, and small clothespins. And that's it.
Great stretch. Surprised how cool everything was thought out to the smallest detail. Everything is very neat. The goods came very quickly. At what all my goods paid this day were packed in one package, which is very convenient. Although stores are different. It is very very very convenient, received all the parcels at once in the mail ..
Small pictures, waited more, but made all good, thank you!
The goods are in good condition. Delivery to Samara in 13 days was made. Seller recommend.
Delivery is fast, there is no unpleasant smell, everything is intact!
The color does not match the photo, in fact, peach, not Crimson, as in the photo
It's great. Bright and quality purchase
Very fast shipping. Happened in under 2 weeks
Everything ok.Thanks.
Beautiful banner
Perfect! The article is consistent with the announcement, I look forward to camping them and in addition it can remain as an element of decoration in the room of my son
I ordered 2 pieces. Everything came as expected. Quality is good. It's been a month.
Beautiful, as in the photo
Thank you very much to the store)) sent instantly!!! The goods had time for our holiday)) until I collected
Thank you!
15 days delivery. All as in the picture. Thank you)
To place alone
It's okay. Thank you!!! Came order very quickly