Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Goods already received in case of good and complete. Only 14 days already got it in Spanish. very fast Unseen goods very luxurious. Excellent in rekomensasikan. Next time it will be spending more time here .. Thank you very much
It came incredibly quickly the box is beautiful, the color coincides, the smell is almost no very weak and gentle. Rolled in 5 minutes, I can not use it. I'll try again with the review.
The parcel came quickly! Packing is great! The concealer is excellent, ordered again.
запаха нет.Консистенция плотная.
пришло за 1,5 месяца, отслеживалось. Упаковано хорошо, товары не повредились. консилер к светлой коже подошел, плотный, распределяется подушечками пальцев. Срок годности в порядке, продавца рекомендую, заказываю не первый раз
Хороший консилер, доставка в течение недели СДЕКом.Спасибо продавцу.
Super !
Все, как в описании. Доставка быстрая. Я довольна. Срок годности с большим запасом
Jestem bardzo zadowolona z otrzymanych produktów. Świetnie zapakowane, nadają się na prezent. Estetyczne opakowania samych kosmetyków. Czas oczekiwania wskazany w opisie _ ponad miesiąc. Na chwilę obecną wypróbowałam błyszczyk. Jestem zadowolona z jakości oraz kolorystyki. Błyszczyk ma delikatny zapach oraz aksamitną konsystencję. Bardzo dobry sprzedawca. Serdecznie polecam ta firmę.
доставка сдэк. Очень быстро пришло.
Консилер понравился. Мягкая текстура. Наносить удобно и легко. Матирующий еффект присутствует. Запах тонкий, ненавязчивый. Срок годности обозначен. Мне подошёл идеально. Упаковка супер.
Хороший консилер,доставка быстрая.Большое спасибо.
El pedido llegó en 9 días, todo en perfecto estado. En todo momento te mantienen informada del trayecto de tu pedido. Lo recomiendo.
I love them. I ask for two jajaj
Cosmetics cool, I have been using it for a long time, up to 23 years, delivery about 1,5 months, I recommend the store.
Absolutely amazing products, great quality. It took almost 4 months to arrive because of the whole corona mess, but the store was amazingly responsive and reassured me that the products are on the way. He also was very helpful and extended my protection period whenever I asked. Many many thanks to the seller. SELLER HIGHLY RECOMMENDED. Will order again for sure.
Vi que tenía buenas reseñas y decidí probarlo ... contenta con la compra
Delivery is 41 days, which is much faster than I expected. The track was tracked before leaving China. The box is not crumpled, without damage. The jar is small, for the cosmetic bag is perfect! The cream itself liked. I do not like any blenders and sponge, so it is spent very economically. The only thing that for summer it's a little light for me, it would have to be darker.
Nibi norm Poki did not test. Yagal majet two cities. Quest Z Shuku koloru I go through
Very smooth eyelid primer . I quickly received the O.TWO.O Eyelid primer & I'm enjoying it .
good quality
Looks natural, applied easily
Great! The order was received in a week at the point of sdek))) packed perfectly! Beautiful design, the concealer is pleasant, not dry and not greasy. The color is very natural. I tried on my hand, now in Moscow it's hot and I do not use cosmetics! Excellent store, excellent store)) Thank you very much))))))
я не очень шарю в консилерах, но вроде неплохой, мне подошел по цвету, брала 01. доставка СДЭК в МО за неделю. *выиграла в конкурсе тушь, аж 2шт пришло.
Very good. Gift a concealer.