We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (148) |
86.5%
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4 Stars (17) |
9.9%
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3 Stars (6) |
3.5%
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2 Stars (0) |
0%
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1 Star (0) |
0%
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Gorgeous crystal but only just 7cm tall.
good
It is stone indeed but I am not sure if this is natural citrine or heated amethyst. I will check the stone and come back with an additional feedback
Piedra real
Кристалл пришёл быстро. Качество неплохое.
Beautiful
was very beautiful!.... smaller than expected but that's not even important! I have it on my altar and it is such an amazing piece. I definitely will be buying more gem stones from this shop. it came in perfect condition and came wayyyy quicker than expected!!!! 10/10
Beautiful! Wonderful!
Good Stone, thank you!!!
Very small
good condition
very pretty. looks real
Muy bonita. Parece real
Beautiful crystal wand. 7.5cm. Ordered on 12/04/20 and received on 26/06/20. Packed safely. Thank you :)
Cut unevenly but looks like pictured. Not as clear as photos
Same as the picture, very good quality, comes well protected
Looks like it not cetrin, but it very butiful :)
Very beautiful
Beautiful
It's not great Crystal like the photo, but it's still nice.
Beautiful. good quality
Very attentive to customer needs. Recommend to purchase.
Height 81mm, Crystal is very beautiful! There are mini-slips, but not very critical. The color is excellent! The store is in touch and quickly answers. This order is happy. Delivery in 2 weeks in Peter
beautiful thank you very much
Beautiful stone and very protective packaging
Пришёл быстро. Камень очень светлый.
Came all the whole, thank you store!!
Perfect, thank you