TIp
Our item can’t fit the thickness of glass over 29mm
The item with different size work for different thickness of glass.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (161)
5 Stars (143) |
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4 Stars (18) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Keda prove it
ok
How does the hedgehog?
Good quality
good
You need to adapt and in general for this money pts is not bad and definitely a magnet in the economy is useful
Delivered within a few days. Item arrived with spare parts and user manual. It took some getting used to, but once you get the hang of it, it works fine! Will order another one with a bit of a stronger magnet, as it falls easily off my double windows, but otherwise a great product.
Strong Magnet, looks great, after use I will complement the review
I 've tried it for a moment and it seems to be going well.
Very soon received, is still ff getting used to how it works. Today tested, but I should have ff invent how. That thing works best.
Arrive in 9 days! Great!
Very fast Shipping. I recommend this store.
Very powerful thing, almost my fingers did not beat. With purple it is necessary to handle very carefully, washing has not yet tried. But I feel that it will hold on to the glass
Fast shipping, has arrived in 2 days. As shown in images. A bag has arrived with the 10 s replacement and a gift bag with one more replacement (felt and hooks, not rubber) which is to be appreciated. Highly recommended store
Very practical, at first it's hard to catch the trick, but once you get it, it's fabulous.
I picked it up today at the post office, so far I haven't tried it but it looks good.
All OK, well packed. Thank you for gift
It's come soon, I haven't been able to prove it yet, but it looks like the magnets are pretty strong, let's see how it works, I'm not very convinced, see if I'm surprised. Thank you very much, for everything. Greetings.
All delivered by The Courier. Full set. Magnet strong. I tried on the usual double-glazed windows (two glasses), it holds. I have not tried to wash yet. Took for thick balcony glass.
Perfect, it works very well and the result better than I expected, the iban is very strong
Good quality, magnets work very well very resistant!
It's. Very good, just catch the trick.
It works, easy to use. Spend little water. Only the corners are more complicated to clean up. To remove it you have to go through with a rag. Fast shipping. Very correct. Comes with spare parts (triangular fabrics and fasteners)
Works 100%, good purchase and fast shipping
The order arrived very quickly (a couple of days). The magnet is super powerful and you have to be very careful not to hurt yourself. I haven't used it yet but after receiving it, I think it will be very practical.
It took three days to get here super fast, careful with the magnet it's very strong
It has very powerful magnets. It's hard to move them, but you catch the trick after several uses. Very careful not to gather the parts outside the glass, it costs a lot to separate them. It does its function. Happy with the purchase. I haven't been separated when I clean. Brings instructions in several languages
Perfect, super fast