TIp
Our item can’t fit the thickness of glass over 29mm
The item with different size work for different thickness of glass.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (161)
5 Stars (143) |
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4 Stars (18) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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The parcel received quickly, in the case did not try
Super!! The store is super!)) I ordered 17.07, the courier brought 20.07) this is the speed)) thanks) magnets are strong, barely separated)) on the double window rides hard, but fall off) I bought for a balcony, I'll try on single glazing! Very convenient piece))
The product corresponds to the description. The box on delivery was slightly crumpled (I think it worked our valet mail of Russia) but the goods themselves are intact. In the kit with a brush is attached instruction, a pair of spare silicone plates and felt. I advise you to treat him carefully, since I took for a glass package there are very strong magnets and I accidentally protected them with a finger so a little nail not dark, so after that, they are not so easy to disconnect from each other
Very satisfied, on single glass (not glazing!) perfect, stylish magnet-you need to be careful otherwise you can damage your fingers
The order went more than 2 months, some history with the return of the goods back, and all this at the end of the purchase protection, then a new track that was not tracked turned out to be cdek, the good has brought everything. Packing is crumpled good inside all the whole. Well, I can say I made a mistake took the magnet stronger and on the glass it is very strong. It's very hard to move. I hope so. In general, of course an interesting thing, the only thing probably would have finished the handle when the hands are wet.
Delivery one and a half months, this is because recently orders in China post 2 weeks are laid, packed norms, took 3-8mm for balcony windows is the same thing, perfectly cope with their work, I am satisfied that in the photo after working with them there are replaceable linings.
great product, works well
The product is just like in description. He doesn’t make the window sparkly clean, but if you have windows wich you canot open and you canot wash properly, the product is amazing
Amazing. Perfect. Very strong
Everything is fine, on the single window on the balcony keeps great. Washing is also good, we need to bring to the corners. To Novosibirsk order went about a month
The product works great, thank you very much.
The product is good. Tried in the case. Soap balcony windows. Wash perfectly, just from two sides. The amount of cleaning time is reduced. Outside the windows is where the hands do not reach. Very convenient for those who are afraid of height. Magnets are good. The store put spare lips. I would also order a separate set of sponges. They wear fast. I'm sorry I didn't do it right away. In the photo-sponges after washing two very dirty balconies, which before me no one and never soaped))
I ordered this sunday and on thursday i recieved it allready!
He's arrived in just two days, I haven't tried it yet but the quality is noted that it is very good, the iman very strong. Seller sent message with instructions. Very thoughtful. I recommend 100% thank you very much.
Good quality product!
Super fast! Same as in the photo. I was wrong in the millimeters. But it works perfectly! Thank you salesman.
Received quickly but I have not tried yet
The product is very good quality, I tried it right away, it works perfectly! Also, the shipping was really fast, it took only 3 work days to arrive
To Krasnodar the order reached in 5 days. Everything corresponds to the description, packed well nothing was damaged.
It came the day after you bought it. The crystals no longer see how clean they are. You have to make sure the exact measurement of your crystal. Mine is double glass 2 cm and this one goes well. Two-leaf window clean in 8 minutes! It looks like magic. Those who say it doesn't work, it's because they haven't measured the Glass well.
Very strong magnet, took on the thickness of 1 glass
Perfect and received ultra quickly. Thank you very much.
Я брала фиолетовую щётку 30 мм для панорамного балкона. Пришла в хорошей упаковке, ничего не помялось. Заказ был из Москвы. Моет на 5+. Я осталась довольна. Только пару раз захлопнулась на моих пальцах. Магнит очень сильный, берегите пальцы. Рекомендую.
доставка супер быстрая. моет хорошо, но надо принаравиться.
It's great! Assuming the magnets might be weak, I ordered a green one, which is on a double-glazed window (I have a single on the balcony). The fears were in vain-the magnetic is awesome)) without communication immediately very painfully clenched fingers. From the fact that the magnet is powerful, hard to move on a single glass, I will try on a double) so focus on the declared properties, they match. Hard-to-reach balcony windows are more convenient to wash than a mop. After washing two dirty windows, the cleaning surface remained quite suitable for reuse.
взял максимальный. двойной стеклопакет держит, на сухую при резких движениях отваливается. на тройной пакет даже не пытайтесь брать.
всё норм
Buena calidad a buen precio. He limpiado los cristaled y los imanes funcionan a la perfección. Magnífica la atención al cliente que me escribieron para asegurarse que había cogido las medidas correctas para su buen funcionamiento y avisarme de la potencia de los imanes para que no me pille las manos