Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Very nice item of good quality received with a small gift, very nice store and very attentive I love I recommend
Such fast delivery and very sociable store did not meet on Ali) Thanks for sooo fast shipment, literally for 4 hours, given that I made an order at night, just turning pictures. 10 days from order and to receive. It's a record. Thank you to the seller for the gift and a positive note. The note came in English, which was an additional motivation for my children to learn the language. The purse is happy. Everything matches. Thanks again. Seller recommend!!!
A good purse, its money is worth. The size is bigger than usual. We took for 590 rubles. More expensive would not take. The Lightning showed up. Delivery to Omsk took 16 days. Track was tracked to buy recommend!
Linda gostei bastante
Thank you purse good.
The wallet of its money is worth... Only I did not like the touch. It smells like skin, but it's like an adhesive. The question is not to the store. In general, I liked it. Sewn qualitatively. It was very nice to get a note.
Beautiful purse, there is a small smell, will fade quickly After leaving the order, the store very promptly contacted me to clarify the names (engraving) where to? And I was wrong myself ( The purse came in 24 days to Bashkiriya
Fast shipping. Good quality!!!
I ordered a purse for my mother, she really liked it, very touched the store's note, the seller is excellent, I recommend to buy
Purse Super, delivery fast, as a gift keychain. Seller recommend)
Cool purse, came quickly, thank you to the store for the gift and note.
Girls, order, super purse, everything is fine)))☝& Middot;
Description exact, order is very Happy. Thank you very much!
Foarte frumos , îmi place mult Am primit coletul după 7 săptămâni.
All as in the picture. Delivery is very fast. I'm happy.
Comfortable purse, roomy, but the material is artificial leather
Beautifull !! Thank you!! I order more !!!
Good leather wallet, the store is sociable, I recommend!
Good looking, very beautiful
Fast delivery. Very good contact with the store. All as in the description. Good quality. The wallet is quite big and looks really good. I recommend this seller and this product.
Ótima
Everything is super! Beautiful and fast!
Chic. Delivery to Omsk in tech. 2 weeks
Thank you very much. The product is accurate in we really liked the producer recommend. In addition, the gift was put with the letter so cute.
17.09.2020 ordered, 02.10.2020 received!!! This is all said!!!! Super mega fast delivery, or I'm some lucky, I liked everything super + note, keychain! Seller umnichka, prosperity to her, wallet is happy with all 100%, no smell, no thread, quality on Hurray!!!!!!