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No jewelry box Welcome to my shop:aliexpress.com/store/1719376 Shipping : china air post Normally, take 15-48 business days arrive If you want use other express, please leave message or chat with us online, we will give you best price, UPS, DHL, FEDEX, EMS, China Post Air are all available. and pls be carefully : the DHL shipping fee is not including to the rural areas. u can look up the website firstly to determine whether the remote areas. it needs to pay for extral shipping fee for rural areas. pls contact the seller about the details. thanks Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the logistics company and local weather, customs/duties, postage, hope you understanding. Value of Commercial Invoice: In order to let you get these goods quick and pay less tax (any import tax are the buyers responsility), we always make the invoice in lower value so that customs clearance will be much easy and st. If you don’t want to make the invoice in lower value, please inform us how much value would you like to showed on invoice when you place the order. if you received an incorrect, damaged, defective, or item not as described, please contact us for a partial/full refund or replacement on our cost. we are happy to help you with refund or exchange within 5 days of product receipt provided that all original packaging and accessories are in original condition. if you prefer return goods back for further solution, please contact us in advance. buyers are responsible for the returning shipping costs under any circumstances. Feedback: If you are not satisfied with the product or service ,please contact me and don’t give us negative or natural feedback,We must give you a satisctory solution. We depend on our reputation and customer satisction to succeed.Therefore, Your feedback and Rs are extremely importantto us as better R scores affect our search placement on Aliexpress. We would like to earn your good feedback and 5 star R rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each R then please let us know how we can earn your 5-star rating before submitting yourscores! |
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
