Material : Highest Quality 316L Stainless Steel
pendant: 57mm(2.24″)*40mm(1.57″)
Chain: You can choose to have or not have chains
Condition: High Quality and 100% Brand New
Customer Satisfaction
If you have any questions or concerns before or after purchasing, please do not hesitate to contact us. We are committed to your 100% satisfaction.
1. If the package is close to the end of the protection period, we can postpone it for you.
2, the product color silver is the color of stainless steel itself, gold/black/rose gold is the color of vacuum plating
3, if it is a product quality problem, we have a return and refund channels, please do not open the dispute directly, stay 1-2 stars evaluation.
Shipping information:
Usually, we ship orders within 24 hours when we receive payment. We ship to worldwide by Hongkong normal air mail, it usually takes 30-50days to arrive, but sometimes it may takes about or more than 30 days(it may affected by post office, custom or weather, ect). If the items still haven’t arrive you after 30 days, please contact us, we will solve the problem for you soon!
Do you want receive fast? If your order is more than $200, we will ship the items to you by EMS for free which the items arrive you in 5-7 days! If your order does not reach this standard, but you expect the item shipped by fast way, just feel free to contact us, only a few additional dollars are required!
Color
Return Policy
If item is defective, you can return for refund or exchange within 7 days after receiving.
Buyer should be responsible for shipping cost on returned items.
We will swap for a good one upon stock availability, or make a refund.
Feedback
If you are satisfied with our products and service, please help to leave “Positive Feedback” and “5 Perfect Stars” for us when you receive your items and we will do the same for you. Thanks in advance!
If you are not satisfied with our goods or service,please feel free to contact us before leaving a negative feedback,we will do our best to slove the problem and provide you with best customer service.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
