SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (110)
5 Stars (107) |
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4 Stars (3) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Liked, corresponds to the description, I recommend
Все супер, жена кошельком довольна...
I'm very satisfied
a little bit disappointed because of the scratch. i followed the care instructions written on card but didn’t work.
Я вечный фанат этого магазина! Очень качественные вещи, натуральная кожа, рекомендую!
The wallet liked, corresponds to the description! Sent quickly! The store did not communicate since there was no need. I hope it will last a long time. Recommend! The shop of prosperity!
I like the layout. Very handy! Good for coins and all cards. Spacious. Only the zipper-pull in the coin-departement is too big. Otherwise worth a buy!
Nickel
Quality, convenient, many slots for Cards
Absolutely happy , Wallet is as described definitely recommend this store
Very very nice and well made. Would order again. Shipping a bit slow. Thanks
The wallets are beautiful!
Internal compartments of three shades of red. There are doubts that the skin is natural. Everything closes, it works. Shipping fast. In the store, such a purse, probably, would not have bought.
Fully corresponds to the description and photo. Very happy with the purchase.
Pressed leather, sewn neatly, saturated color. corresponds to the description
Consistent with the description and very nice. Very fast shipping
The purse is excellent, everything is like in the description. Delivery is fast, during, as stated.
The purse came perfectly packed. It is very neatly made. It smells like well-allocated skin. Its nice to take in hand! Thank you!
Very quickly delivered, I recommend a producer!
Кошелёк прибыл за две недели !!! Очень хорошо упакован ! Немного пахнет натуральной кожей . Вместительный . Довольна )))
качество хороший. кожа.
Good one.
The goods received, exactly as in the description! But it is not leather, but the material is made of processed skins, I realized it as soon as I took it in my hands, and then let's read what genuine leather is, in general, the fault itself is not enough to study all that is written about the goods by the store itself, so do not see the skin, if you want straight natural! Disappointed, for such a price would not take. But and so the offices are many, sewn well, but that's how much will last, a big question. The smell is nasty and I have the impression that soon it will start to crack, and this is such a material-its quality. If anyone doesn't care it's not skin, then the goods and the seller I recommend is made very well.
Puiku, ačiū! Labai greitai atėjo - per mažiau nei 3 Sav.
жене понравилось. доставка быстрая.
The purse is excellent, corresponds to the description, very pleased with the material from which it is sewn, light, roomy. Many thanks to the store for the speed ordered 18.05 received in the NP department. 11.06.
Good purse
מאוד איכותי ומשביע רצון תודה למוכר