Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Nickel
Nice purse. Smells like skin. All as in the description. Special thanks to the store, very quickly and essentially answers. The first order went into the unknown. In the general parcel, with three orders, instead of the purse came underwear, from Yurga, and I'm in Novosibirsk. I'm sure I'm all right, then I got upset and I opened a dispute. The money was returned instantly. I ordered another purse. It's been 12 days. Who is interested, was written off with a buyer of linen by vattsap. And sent her her package.
Excellent!!! Very satisfied,recommend store,thank you!!!
Good quality.
It's perfect. I fit into it everything I had in one twice as big. The cards go in perfectly and it's purse space is also fair. He arrived in a week by courier and no shipping costs. I would definitely buy again
The purse is good, but there are doubts about the skin...
Grandma is happy!!
The button is only weak, and so good purse, skin
Very nice
norm
Liked, corresponds to the description, I recommend
I'm very satisfied
Absolutely happy , Wallet is as described definitely recommend this store
Internal compartments of three shades of red. There are doubts that the skin is natural. Everything closes, it works. Shipping fast. In the store, such a purse, probably, would not have bought.
Very quickly delivered, I recommend a producer!
Nice quality leather. Carefully packed. Top!
Amazing as always! it's not the first or last one i'll order, my mom loved it ! also it came really quick ty so much !
Very beautiful model, I am delighted with the product. I will definitely come back with other purchases.
The wallet is perfect. It arrived in 3 weeks.
The product corresponds to the description. Skin smell. There's a lot of offices. Packed well. Shipping fast.
Good thanks
Wallet cool, many compartments, there is even a small pocket for Sim, the skin is soft, odorless, I really liked it, the delivery is fast, the track was tracked, I advise you to buy
Cool wallet
The purse is cool, many departments for cards, did not communicate with the store, went 20 days to the Kaliningrad region.
Everything equal to the photo, very compliant