Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Thank you! It's all right. Voit order.
All as in the description, fast delivery. Recommend.
Fast delivery. gift to wife. autumn liked
The parcel came to the Moscow region in two weeks. But!!!! This is not a skin, not a skin, a good substitute and is made very well. I took it for a gift, but I will not give it, you can see that it's not a leather purse. Pts well packed. I'm very upset.
beautiful and good quality
Partafoglio gorgeous, has employed 15 days to arrive in Italy, well packed. Very satisfied! Thank you so much
It is so beautiful. The flower color is a bit darker than in the pictures, but it is still shiny. The leather is not too soft, but it is not hard either. The zippers open and close without any problems or difficulty. It seems like a sturdy, good quality wallet. It also shipped very fast. I am very satisfied.
Very nice purse.
Came fast enough. The goods as in the description. Quality satisfied. I recommend to buy.
Very cool, went quickly. For me is bigger, but it does not confuse, everything will fit
Nice purse.
Excellent purse, many compartments, for everything in the world, the delivery is super fast! Thanks store!
все хорошо, но цветок темно вишневый, а не красный
Крутой кошелёк. В Москву пришёл очень быстро за неделю. Рекомендую!
Perfect. As shown on the ad. Great Seller.
Кошелек хороший!
Отличное качество супруга довольна .
The parcel went to Kaluga for 3 weeks. Everything is intact. Wallet super. Leather and inside leather. Bright. Durable. Roomy. Everything is fine. I recommend the store. I put 5 stars.
описание не точное,это не кожа,просто хорошая кожгалантерея,товар пришел быстро,не скажу что довольно товаром,но кошелек смотреться неплохо,вместительный,
Очень хороший кошелек. Доставка быстрая.
Заказывала в комплекте с кошельком, качество хорошее, мне все очень понравилось, в подарок продавец положил ещё один кошелек(красный), я очень довольна!!!Спасибо али экспресс и продавцу!!!
Excelente producto llego antes de tiempo vendedor muy recomendable
Purse as in the description delivery fast store recommend thanks for the gift
Thank you very much Dear Seller!!! took the girl as a gift, at the beginning the order was returned back. contacting the store agreed that the order will be sent again, the seller even sent a photo of the order packaging, and gave a new track number. Super purse, the girl liked! The track was tracked, the order reached Novosibirsk in two weeks! Shop definitely recommend!!! to the seller Thank you so much!!!
The purse is steep, ordered July 5 came 16 in Mo. soft but stinks than that. Vryatli natural leather but sewn qualitatively. It's nice to hold in your hands, in a number of departments. The color of the flower is saturated. Lightning opens well, gently. took for a gift. I do not know how quickly it will wipe. I'll add a review later.