SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (44)
5 Stars (41) |
|
4 Stars (3) |
|
3 Stars (0) |
|
2 Stars (0) |
|
1 Star (0) |
|
Достойный кошелёк! много карманов! надеюсь прослужит долго! спасибо)
Item as described.. satisfied with the item
мне нравится. хорошее качество. кожа мягкая. выглядет презентабельно
Exelent product. I really liked the details and all the accessories. I highly recommend the product. I arrive fast and in an exelent state. Thank you very much
Exactly
Thanks the product was received... After waiting... Tall. But the delay may be for the reasons of the world .. للجايحه .. Greetings.
Quality leather wallet. Advise store
perfect! fast delivery.Good Quality. Real leather. including good inscription. good price. I really can recommend this supplier. Super happy.
My husband enjoyed the item a lot. athe quality is very good.
Heute erhalten, alles wie beschrieben vielen Dank.
Duotuvės nuotraukose atrodo geriau employees (insured)
The order went to the Dnieper for three weeks. Description corresponds, I recommend the store.
It's very nice and soft, wine with a bag to keep the, it has small bags for storing chips or memories, also the middle part can be removed and the bags have good size to take out the coins.
Thank you for the purse, my husband is happy
Очень хороший кошелёк. Выглядит "дорохо-багато", выполнен добротно. Влазят все купюры, и доллары американские, и от 1 до 1000 украинских деревянных. Как раз нуждался тогда в бумажнике. Определённо стоищее того приобретение. Всем Peace ✌️
Fantastic wallet, I loved it and shipping was very fast. Highly recommended both the item and the efficiency of the store. Thank you
выбивал в горячих товарах за 1.63$ . пришел кошелек за месяц(долговато раньше было быстрее) . качество как всегда на высоте. товар конечно же рекомендую!
Everything ok
For 8.96 bucks cool, leather, engraving where negotiated, delivery fast, tracking full, thank you to the store for the quality goods, I advise!!!
Goods of excellent quality .. Interesting, stylish, ergonomic .. I bought my wife .. She really liked ..
The wallet looks good, but honestly expected more. Bought two as a gift to friends. The inscriptions made in the wrong place (on the side). Okay, this is a little bit, first they were all other wallets and began to actively offer me. I had to say no. The mistake was corrected.
The order came within three weeks. Super Well packed. Corresponds to the description. The store does his job on all 100% !!! Definitely recommend this store!
li am very pleased with the wallet. It has good quality and sufficient card holders. Description was also accurate. Engraving was done as requested by me.
The wallet is of great quality, even with a small issue with the engraved details, it was resolved immediately. I received it earlier than I was expecting, and it has more than enough storage and card holding space. Thank you.
Everything as in the description, corresponds. Delivered quickly, tracked. I took it for a gift, the purse is just awesome, super! Packing, material, quality-everything is on top! I am very pleased with the purchase, a reliable store. I recommend this brand and product to everyone! From me 5 *
The item is excellent, the shipment was very fast, also the engraving as ordered and the material is of good quality.
I ordered three cats and a bag at once, on sale the store gave a very attractive discount. Everything came very quickly, this is the second purchase in this store. I recommend to everyone, the products are clean skin with free laser inscriptions.
Autumn cool purse. Special thanks for the engraving.