Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
I liked it very much! Let's see with time, whether everything you need will fit! Thank you store! The quality is very good!
Thanks.
Small of leather, and so norms
Great product and very good I recommend it Wallet size is suitable for man
The goods are excellent
Very fast delivery to Ukraine! Packing is good! Wallet as in the picture, corresponds to the description! Material at first glance quality, dense, there are no scratches! Of the minuses: If you put a lot of cards or cash, it does not close.
Shipping is not the fastest taking about 3 weeks, excellent packaging, very good quality, medium size and estimated it's too low.
Great purse! Packed in a branded bag, very well made. Delivered quickly. Seller recommend.
The shovel is excellent, quite compact. I hope so. It was packed in general clearly. PTN PDR
Very good. Just what we were looking for.
Apart from A delay in delivery maximum times due to COVID,, are fully satisfied item made with genuine leather soft and pleasant to the touch with good trims, as they are satisfied communication with the store. Recommend this shop for your purchases.
Great and really compact wallet
Great wallet. Small and good quality. Good shopping.
It's great and good.
All OK. Quickly delivered quality goods.
The package is in good condition. Thanks. (from Cambodia)
A good wallet, vlasite all bills and 1000 UAH, too. Quality backing and glued well. Thinner than similar, very convenient in summer
Most pockets are tight (tightly clamp the card), because of this it is uncomfortable to get cards, I 'd take something else if I knew about it. Smell from the skin as in the shoe store.
Good store and product fast shipping
Thank you! Very fast shipping!
Me llegó hoy, Soy de Chile. Se demoró poco el envío pero el movimiento entre el aeropuerto y correos demoro más de lo normal, por lo que el problema fue acá. Despacho rápido en general. Feliz con la billetera, las tarjetas quedan bien. “No desaparecen” al colocarlas. Material sin olor. Increíble. Volvería a comprar.
якість хороша
Офигенный кошелек. Мне очень понравился. На счёт кожа, не кожа - сказать не могу. Но на ощупь материал приятный, мягкий, слегка грубый. Любые купюры (рублёвые) влезают без проблем. Не выпирают, не выскакивают. Карточки сидят тоже хорошо, и выскакивать не собираются. Но, много карточек не засунешь. Иначе кошелек раскрывается и форма у него выгнутая становится. Самое оптимальное количество карт - две с одной стороны, две с другой + права в прозрачном отсеке. И тогда кошелек и выглядит красиво стройно, и не раскрывается каждый раз, когда его будешь доставать из кармана. В кармане джинс, кстати, помещается хорошо. У меня даже место ещё остаётся для наушников. Собственно, поэтому его и брал - из за его компактности и минималистичного вида. Короче, кошелек хороший. К приобретению рекомендую. + доставка была очень быстрая. В понедельник заказал, в пятницу уже привезли и курьером даже до двери доставили.
быстрая доставка, качеством доволен
muy exacta, bien diseño y buenos materiales. las tarjetas quedan muy justas