SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (88)
5 Stars (86) |
|
4 Stars (2) |
|
3 Stars (0) |
|
2 Stars (0) |
|
1 Star (0) |
|
It meets the specifications and arrived very fast
Beautiful
Received the package) Thank you. Everything is good. I liked it) You are handsome)
livraison rapide. Produit conforme.
19 days delivery. Quality is good, corresponds to the description.
Delivery is very fast only a week. Packed well thanks to the store. Smells like skin. As long as everyone is happy.
The wallet is cool! Sent fast. Seller recommend!
Nice wallet. I liked it. It feels like no, but still the skin. Does not stink (well, if it's straight to the nose do not lift). The only thing that, soft very. More like a leather pouch looks like a purse. But with the cards of norms becomes. Actually for this and took. Cards come in a lot. Plus the middle compartment. Which is also good. The fastener is designed for two positions. In case you put the phone in it. Phone in the middle compartment. Xiaomi Redmi Note 7 Pro, in a silicone native case, it is tight, but fastened. In general, I'm happy. Only the comb mail of Russia as ruined. Two weeks lay on the sorting in my Krasnodar already. An hour from the point of issue.
отличный кошелёк, кожаный полностью, запаха не было, прошит аккуратно, пришел за 2 недели, рекомендую. он в цвете кофе.
The purse came in less than a month, looks like natural leather, attached a small sample. All as in the picture. I like, at first glance very high quality, thank you to the store
Естествена кожа е и е страхотно много съм доволна ще поръчвам пак от този сайт такива са както на снимката благодаря ви
He's unrealistically cool! The skin is soft, it sits comfortably in the hand, it's not enough to reduce it! There is a small smell, but not critical, I think it will fade out on the first day of operation! In the middle of the liner is отстёгивается, who does not need to remove. Happy as an elephant! I ordered for a gift to my husband, we have these cost almost three times more, cost 1280.
Товар пришёл быстро, отслеживается. Очень доволен!!!
Good purse!!!)
Отличный кошелек. Много отделений. Муж в восторге.
Delivery to Saransk 2 weeks. I ordered my wife for a gift. The store at my request did the engraving. Thank you! The wallet is worth its money. Smells like skin. Painted unevenly. The lines are even.
Purchase davolen. I took for 1100 at a discount in the store leatherette 9 hectare stands and here Nat. Leather. You can take it.
The product fully corresponds to the description! looks decent, pleasant to the touch, does not stink! many compartments for cards. Those who are interested in getting a passport, then yes it gets in, that in the cover, that without it! I went to Moscow a little more than three weeks, so I would have come earlier, at customs some delays. Take boldly the store and the purse are good)
вполне. пришел очень быстро
Кошелек очень хорошего качества, удобный. В новосибирск пришел за 12 дней.
Came fast enough. Well packed. Remained very satisfied with the quality!
Everything is fine, the purse is fashionable roomy, the quality is super. We have such about 3 T in the store. R. The smell is sharp, but it will fade. I took a bag of the same quality smell left quickly, it's already the 2nd year, I think the purse will also live for a long time.
The purse is very good, odorless, soft, the color that I wanted. Delivered quickly. A passport without a cover fits. For such money, a good multifunctional wallet! Expected worse, but just satisfied)) to the store⭐⭐⭐⭐⭐
Its a very nice and high quality item.And more useful parts in it.Next time I will buy again.
The purse is super! Quality for 5 +. Very satisfied with the purchase!
I bought a second copy of this manufacturer, I'm happy as an elephant, I use the first one in 2,5, still alive, only the button does not close well. Quality, excellent, for this money.
You open the package and smells like real skin! Normal cat, sorry no for the phone compartment. And so, almost all the cards were saved in the application, the rest distributed by the wallet! Norms, I recommend, there are even warts, which are on natural skin. The only negative, it's as always, after buying the price even less becomes, it's offensive...
The purse is super. True, the hood is sewn uneven. It is fastened on the buttons screaming, but it is uncritical. Very cool.