Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Goods consistent with the description listing
The bag is good, it came to Novosibirsk quickly. I took it as a gift, my dad is happy) I did not communicate with the store. Bracelet made of wood put as a gift
The bag is great. Delivery fast. the store five stars.
Super goods, consistent with the description . Delivery time B. fast. Recommend
Delivery 1.5 month. The bag, the fly, is very pleased. On the account of the skin, the store did not deceive. Everything corresponds, both quality and composition. Good luck to the seller!!!
Good store!!!
Good, bag, excellent quality. But from the minuses I can note one thing, fastening the belt is desirable to make above, since often if it is raised by a belt, it can be in a translated form and if it is open, something fall unnoticed
All as in the photo. It came super fast. There was a small present from the store. Thank you! 5 stars deserved!
Delivery to Chelyabinsk 3 weeks. Bag cool store Thank you!!!
Qualitatively sewn, natural leather that interest, the phone 6.35 inches freely enters its feeders, all departments for small things are made very convenient!
OK!
A great product and has arrived very fast
Looks normal, let's see how it will be worn
The quality of tailoring and the material itself is very good. In local stores for such a price only mediocre leatherette.
Perfect, thanks Super store
Came in 11 days!! Despite the doll 19, the quality is good, the skin I think is Musina, well, at best from the beetle, хлипковатая seems. And it looks solid, for a long time ....
It came very quickly, came new poshta. Quite a worthy option, comfortable, roomy, neat bag, really leather, well, except for the strap. The store put a small gift-beads on his hand. Trivia, it's nice. I use half a month, there are no problems. Recommend.
Perfect, very nice article. Sends very fast, arrived in France in 2 weeks
Perfect
It is as described, good genuine leather material, good finish very nice and arrived very fast, ultimately very happy with the order
Normal bag, delivery through the store 5-ka was much more convenient and faster than the Russian Post.
The color is different of course. But everything suits me. Weeks two about waited no more
From the moment of order and until delivery 15 days. Bag excellent leather neat seams Super definitely 5 ++++++ stars I will buy in the future in this store. Thank you for the present.
Class, and at the price of a purse, generally Super, the skin is thick soft, does not crumple, thank you to the store, took for 1300
Good one