SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (217)
5 Stars (198) |
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4 Stars (19) |
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3 Stars (0) |
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1 Star (0) |
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The bag is excellent, delivery to Belgorod is fast. Only three days from Moscow. But also waiting for departure about five days. I'm happy with both quality and appearance. The front pocket is just for my smartphone Xiaomi redmy Note 8. Advise
Thank you! Good skin, very high quality thing!
The bag is good, natural leather, the color is brown Noble, the bracelet is to a gift. My husband likes it. Thank you store.
From order to receipt it was 18 days. With the store did not communicate, there was no reason. The bag is still satisfied. The pocket for the smartphone includes Xiaomi Redmi 9 and honor 9x butt. The valve lock is difficult to get from the first time. Everything else is completely satisfied.
Thank you. goods received all good. Boris
quick delivery and thanks for the gift inside. will surely buy by your store
The bag corresponds to the description, I really liked it. Delivery was three weeks. The store put a gift-bracelet.
A good bag, as in the picture, is sewn very neatly. Really genuine leather, smells like skin
Goods consistent with the description. Efficient shipping. Recommend bag very Male Plus this shop.
The bag came relatively quickly. There were little delays, but writing to the store everything quickly decided. Very pleased that the bag came on the birthday!) Bag my husband liked, the quality is good!
The store sent the parcel quickly, drove the parcel not long, packed was good, looks good bag, recommend.
Great bag! Quality seams and execution.
Excellent product quality, is genuine leather, I indicate, mention speed delivery, awesome how quickly arrived, congratulations.
The bag is sewn qualitatively. The order came in two weeks. I'm happy. thanks.
This is the second bag that I have ordered as a gift. Excellent quality and thanks for the free gift! Shipping was really fast. I highly recommend this store. Never a problem!
The bag liked. looks good, looks like leather. delivery of the Week 3 in Gelendzhik. The size is small for me, although picky. I recommend.
I just received my Shoulder bag now and the quality is superb. I recommend everyone to buy this bag. WOW its a pure leather as indicated.
Very good price good quality original leather
Excellent bag for a man. Soft skin. Neat seams. The paint is durable. Good packing. I did not communicate with the store.
Good bag. But there are minor shortcomings. The inner pocket is constantly sinking. He was cut off and norms.
Same as the picture, beautiful as I expected.
Very nice bag, good quality. Quick delivery.
I'm very satisfied
Сумка бомбезная очееень качественная, пахнет кожей, выполненная идеально, очень понравилась, в Воронежскую область доставка быстрая, что радует, продавец в подарок положил браслетик, мелочь а приятно, спасибо большое ❤️❤️цвет просила вот именно этот, нежно коричневый а не хаки, все точно как и хотелось
Quality at the height I order a second time all just super parcel delivered quickly everything is intact and safe special thanks to the store for the gift to everyone I recommend
Good
Thank you store. Recommend
Nice handbag. Delivered in time and according to the order. thank you