Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
The purse is cool, I recommend! it came very quickly!
Good quality, I arrive in 2 mese to chile. Very happy
Packed perfectly. Well suited for a gift. Excellent quality. I advise the store.
Order came. Class. The skin is cool, soft. Skin smell. The lines are even.
It came quickly 24 days in the RB. passport is included, a good purse
Cool One
The product corresponds to the description. Seller recommend.
Unrealistically cool, skin, thanks for the inscription! Order do not wish!! Honor 8C fits in the Department for the phone.
Awesome!
Everything is fine! Quickly delivered, quality goods. Very rastrogal laser engraving with my name last name. I have not seen her, because. In the "direct" order there was no possibility to issue this option. He wrote them in an additional letter. Thought that on the village of grandfather, it turned out the contractor saw everything and did engraving .. Bravo!!!
Great stuff. Came before the statement. Quality top. I recommend the store and the goods. Engraving allows you to personalize a thing. Thank you so much!
Fast shipping! Excellent quality!
Excellent
Everything is just super!!! Order received in 7 days it is very fast The quality is highest Manufacturer well done Thank you very much for your professionalism Be sure to cooperate further!!!
Color Bomb!! Convenient and compact, but at the same time roomy! Order!!!
Quickly sent. Fast shipping. Ordered in Ryazan 20.09. Got 28.09
All the rules, Cool Cat, went for three weeks
Super everything. I order 2 times the first 2 years served
fast shipping. the sides are curved. it looks ugly. maybe my copy is like this. for this price, the norm.
Shipping fast. The inscription is made qualitatively. Without deffects and other flaws. Natural leather. The only color is not blue, but blue-green, but it does not spoil it. The order is satisfied, the store is sociable, it's a pleasure to communicate. I recommend to buy! Thank you
Very beautiful wallet
Really an exquisite career, very elegant. Congratulations to the store I arrive early, thank you very much.
Pardavėjas šaunuolis, užsakymą įvykdė greitai no social insurance debt. Odos kokybė gera personnel.
Thank you to the store for such goods. Order boldly, they are always in touch. Nice sociable. The goods went about a month.
What I wanted, class