SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (71)
5 Stars (61) |
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4 Stars (10) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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muy buen producto, totalmente satisfecho
Boys! A wonder this wallet. Made of leather, beautiful Arrived for 20 days, straveloce. The odoro. Strongly recommend store and product. Excellent quality. Thank you so much
It turned out a little more than I expected. But very pleased. Functionality on 5. recommend. Comfortable wallet
The skin is in some places. Crivovato sewn. Zippers are scratchy and scratches walk. Expected more.
Perfect, very good material and endings.
очень понравилось. доставка вообще быстрая. 2 августа заказала 13 пришёл в г. Саратова. качество отличное
The shovel drove 3 weeks, the store put a keychain and a cover as a gift, as well as a coupon for 2 bucks. The purse is good, the threads do not stick out, the skin of good quality, like not split, there is no stink. I am happy with the purchase, especially since I took at a discount for 888 rubles.
The wallet is fantastic! Very good quality, it is really genuine leather! We can't buy anything like that! Very satisfied with this brand!!!
Good purse husband liked
Purse Super many cows quality on Height I am happy
The wallet is good! Shipping fast. The middle unfastened, and then too plump ..) Russian bills are included in the lapse, the twenty-five barely stuck, formed a wave .. As a gift, a coupon for 2 bucks! Seller recommend!
Покупаю уже второй, т.к. жена захотела такой же, только другого цвета. Качество отличное. Помещается всё, что нужно. Советую к покупке.
Now if I can take everything I need. Quite wide and with numerous compartments. Oh, great!
Excellent purse, quality leather. Shop Super, delivery fast.
ok
Good! Thanks!
Smells terrible!!!!
The product is super. Seller recommend to all
17 days from shipment. Thank you!
Excellent leather wallet! Roomy, and at the same time compact!
good store
The color is not quite brown, closer to the yellow, in the photo the store it is darker. The smell is terrible, I hope it will pass, while it smells very much. The size is small, our money come in butt. A lot of offices, it's convenient, but it would be more (
As always, Im loving it. My dad is also very happy
Wallet liked, everything is OK, leather soft store thanks
Well, still on the photo it looks more spectacular. The chain is slightly shorter than I would like. I haven't worked on Nedra yet. In the complete set a coupon for a discount of 2 dollars, a pouch of HB and like a keychain. I can not approve the skin or not the skin, but it looks like skin-and there, in general, the money itself will not be more expensive. If in the process of operation will pop up jambs-I'll add a review.
It smells very much! The quality of the sewing and everything else is very good
Lovely wallet
Excellent shovel for little money.