This jewelry is in accordance with the EU environmental requirement
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (277)
5 Stars (256) |
|
4 Stars (21) |
|
3 Stars (0) |
|
2 Stars (0) |
|
1 Star (0) |
|
I have a 19 size Russian, ordered a 19 size, everything came up, straight the tyutelka in tyutelku
Very beautiful
Beautiful arrived yesterday and friend wife charm
The ring came.
It came in three weeks, very beautiful.
Отличное колечко)))
Did not receive the goods ((
Thank you size approached
The ringlets liked it, but the feeling that came of the same size, although I ordered 5 and 6. it turned out a little less than I expected, but not critical.
Very long delivery!!!!
Whole, no scratches, 8 size exactly size Fed, like 18, thick, but the color is not what was expected a little darker
Колечко получила шло очень долго, качество хорошее, меня устраивает
Excellent
Good stuff, but delivery up to 2 months
Cool
He came fast in three weeks to Chelyabinsk. Took through the basket, with a bunch of other small orders from other stores. As a result, all parcels were redeemed in one and everything came very quickly. So, who buys 1 stuff from the store, I recommend first put everything in the basket, then a lot to pay for it. The ring itself is really like a gold engagement, even in color do not distinguish, only thicker. He took his husband, TK 2 of the Golden parts he already lost. How long the cover will last, let's see, I'll order a couple more Prostock
The ring is thick, big. The edges are sharp, not rounded. The feeling that the nut was tightened. But what to take from the ring for 100 rubles. It functions it performs and that is enough.
Thank you! Like!!! thanks!
The goods did not come. The store returned the money.
Came 11 times but were bigger we will order less yourself not understood so take less my advice
Shipping not come but get back money thank you
Thank you store!
For 75 rubles will go
As real, do not distinguish. The size was right. Everything is perfect, thank you!
Like Gold is very good. Recommend it.
Do not distinguish from gold. Heavy, beautiful. Recommend it.
The ring is super! Do not distinguish from gold! On size 19, ordered 9, the village is great! Does not hang, does not slip. I'm happy with you. Thank you!
bom