This jewelry is in accordance with the EU environmental requirement
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (277)
5 Stars (256) |
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4 Stars (21) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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Thank you store!
For 75 rubles will go
As real, do not distinguish. The size was right. Everything is perfect, thank you!
Like Gold is very good. Recommend it.
Do not distinguish from gold. Heavy, beautiful. Recommend it.
The ring is super! Do not distinguish from gold! On size 19, ordered 9, the village is great! Does not hang, does not slip. I'm happy with you. Thank you!
The goods came before the deadline.
It's very good.
Good article
Super but darkens after two weeks of daily wear. The size matches (8 on our 18) recommend.
I ordered myself and my husband. Not scratched. The order came in a month. The size ordered 8 on its 18. It sits perfect! Does not fall.
Fine, thank you.
Very satisfied with the goods and the store! Recommend! The ring does not differ in appearance from the golden one, especially on the finger. Sent fast. I will still buy in this store, definitely.
Thick, tight ring. Beautiful. Took the size 5, came up perfectly.
The ring is beautiful, the truth with the size was wrong, but ordered Still
Looks good
Very nice. I like it a lot. It fit perfectly. Very confortable. Super fast shipping! Thank you. Recommend
The ring was delivered very quickly. It's like it. Sorry the size is not the same. You should have taken more. It's my fault.
Unfortunately, the order did not arrive, but the money was returned by dispute
Everything liked))
Not the first time I order) beautiful neat rings. Thank you store)
The rings are excellent in quality, very nice. The only thing that did not guess with the size, had to order again
Small
Very nice
Good ring, good alloy, recommend pradovets
The ring is wonderful. In size! It came fast. Thank you store! Do not distinguish from gold. Recommend!!!
It doesn't look like silver. Color of rust. The size came in.
Came rings as put. on time) Thank you to the store. looks like rose gold