Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Sometime I will marry and use it for my own purpose) and in the meantime, I will wear it as an argument against all Tajik bailiffs. It smells like metal, for everyday wear is not good, but the exit is perfect
Beauty
Beautiful, exactly as in the photo, thank you to the store
We got married thank you very much congratulate us OK thank you wedding in 15-16 years old ass
Super I'm very happy
All is well. I was wrong with the size only for.
nice
.good product
The ring is super, the size guessed, thank you to the store, as will be worn, later I will write
Super Labai patiko IR Tiko Nr 10. Ačiu
Thank you order came very quickly, everything is just super.
Fast delivery, well packaged and the item is as described.
The ring is beautiful in size in full for 17 size, it was two months
Hello, got the ring, pretty, ordered not myself, measured on herself, a little sick, the daughter-in-law is right. It was about 13,14 days before St. Petersburg.
Like real. Weight has. I liked it. Advise
The ring is wonderful, it looks good on the hand, like gold. There are no complaints.
Came fast, made ok, size small (
It looks beautiful and romantic, thank you very much Mega to the store
Excellent ring, from gold in color is not different. Size fits. Let us see what happens when wear it. Thank you.
Fit perfectly fit, delivery ash 2 months with extra charge waited
They are very nice and they look divine, but if you are going to buy with your reference size I recommend you buy one more size, because they're tiny. One more size would make them perfect. From there on out excellent product.
Very beautiful
Beautiful arrived yesterday and friend wife charm
Very beautiful and fast. Thank you!!
The parcel went one and a half months to Petersburg. The ring is very comfortable. At our 17 came up size 7. tightly sits on the finger, almost does not feel. Very satisfied, thank you to the store.