Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Looks like gold.
The bracelet is beautiful, but without one stone came!
Delivery month. Thank you cool bracelet
Very beautiful. Quickly well done
All 4 put on immediately, very beautiful. thank you.
I liked the bracelet. You can adjust by your size, removed four links. Very nice thing. It came in 3 weeks.
Cool thing, I order not the first time, I recommend the store, a month before Siberia got it, everyone is happy!
Beautiful bracelet. Delivery less than a month
Very beautiful bracelet. Thank you to the store for the fast delivery.
Very beautiful processed
Nice one
Very beautiful, too big, but I think you can reduce the links. Everything is super, I recommend! You can't tell from gold.
And the bracelet is very long had to shoot 3 links. a nice thing. delivery compared to other stores is bistrous.
Nice bracelet. I liked
Everything is OK, great truth, I'll try to reduce, it looks beautiful
The bracelet came in a package. The stones are all in place. I did not communicate with the store.
Thank you to the store for shipping the goods. I recommend the seller to everyone.
Have reached in 2 weeks. Are beautiful
Delivery month. It looks nice. The size is large, you need to reduce. I'll order more with a colored stone.
Shipping fast. Less than a month in the flax region Well packed. Secure clasp. Beautifully shimmering pebbles. Brighter than gold. But perfectly executed jewelry. As will be in the sock will show time. On a broad hand. I have a wide brush. Gold bracelet 19 cm. This one is big.
Cool bracelet, beautiful, looks like gold.
Ordered on August 29 in Astrakhan, came the parcel on September 10, super fast delivery, did not expect, the quality is all super, if you want to please someone, the most
Super! Beautiful and light
Everything is good and high quality, little displeased with the size, well, it's not scary links are removed.
The bracelet is great! Glitters and plays highlights! On the hand is too big, but I removed several links and it turned out normal. Seller Super! Such fast delivery in 19 days is very davolna! Thanks to the store, the track was tracked. The seller is sociable, very good!