SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (332)
5 Stars (325) |
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3 Stars (2) |
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1 Star (0) |
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Chic earrings beauty extraordinary thanks to the store recommend quickly reached the parcel for 2 weeks track tracked bought for 684R came in gift Box I recommend both shop and seller
Until the last I did not believe that I would send with a big coupon. And it's not just jewelry. Specially did not leave feedback to test. Everything except gold and silver I have a terrible allergy, swollen and hurt my ears in a few hours. In these earrings I go for two weeks, no signs, do not darken. Comfortable, beautiful, the lock works clearly. Thanks to the store for the share.
Very beautiful earrings fast delivery, slightly weak locks. Slightly bent, it became better to close. Thanks to the store.
Very cute earrings really small but sparkle just great to everyone I recommend this store.
Good store, honest, responsible store. Earrings quality and very, very beautiful. Correspond to the description. Shipping fast with tracking.
Отличные серьги из серебра 925 пробы! Полностью соответствуют описанию. Может быть только немного слабовата застежка. Все камешки на месте. Смотрятся очень хорошо. Продавец в подарок положил салфеточку для чистки ювелирных изделий. Спасибо большое!
Beautiful,like always!
Very good and beautiful earrings, bought to the ring with the same stone.
Small and ellegant
Beautiful earrings, similar to expensive, but whether they are made of silver. I don't know. Were in a beautiful box. Attached is a napkin for cleaning them in a beautiful package.
Quality is good. The size seems to be larger in the pictures. Perfect for a girl!
Earrings are beautiful, comfortable.
Everything came in the box the store gave a gift the quality of the product at the height I will order more wife liked the silver real
I ordered the whole set: earrings, ring and pendant. shine of course chic. the sample of s925 is everywhere. as a gift put more: a mirror, a napkin for cleaning silver and stud earrings (Snowflake and deer). let's see how it will be in the sock, it will not darken.
perfect
Cool earrings, there is a sample of silver. I hope to last a long time.
Very pretty, same as description. Smaller than expected. Thanks for the present.
Не секрет, что многие судят по внешнему виду, который является одним из главных критериев успеха. Однако совершенно не обязательно тратить много денег на дорогие украшения или аксессуары, даже недорогие вещи, но правильно подобранные могут дополнить любой наряд и придать шика и блеска вашей неотразимости.И канечно же нам в этом поможет - Алиэкспресс.Я открыла для себя магазин очень красивых и не дорогих украшений Umcho Official Store.Под любое платье можно подобрать довольно красивый аксессуар. Кроме сережек, Umcho выпускает ещё браслеты, кольца, подвески и броши, что не может остаться незамеченным.Если вам нравятся украшения из камней или имитации, то определенно магазин вам понравится. Довольно красивые и качественные украшения по достойной цене, порадуют настоящую ценительницу прекрасного.Серьги идут с камнем зеленого и синего цвета,я выбрала синий.Пришли в красивой розово-голубой коробочке.Рекомендую.
Excellent!
They are really very cool. Just super, as they look. I recommend. I do not think that silver is real, although it costs a sample of s925. The store put a gift-pendant on a chain in the form of a heart. Thank you, very nice))
Earrings are neat, not big. locks are strong. The store sent quickly, in Italy came a little less than a month. The seller put a small gift, thank you, it was nice.
Очень изящные и красивые серьги. Качество отличное!
Service as always on top: fast delivery, excellent quality
Earrings really liked reached Moscow for 16 days
Thank you UMCHO. They’re gorgeous! Perfectly matches my princess Di ring! Quick delivery, great quality , stamped S925 as well. Excellence!
Cute cute earrings, but the locks are weak, I already lost one.
Waren nach 11 Tagen da, alles top. Sehr schön ohrringe!
Earrings came quickly. All as in the picture, amazingly all locks and fasteners quality, so just with the ears will not fly off, it's a plus