Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ophiria Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ophiriaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ophiriaonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ophiriaonline.com
Laukiau 29Dienas,,šeip nelabai Geras, plasmase Labai Kieta.
It will fit even the big blenders.
Good product. It corresponds and adapts to what I expected.
Very convenient case, it closes tightly enough, made of dense plastic. Recommend
Nickel. Fulfilled his mission perfectly. The beauty blender fits perfectly inside and is well protected.
They serve perfect for storing sponges and letting them dry!
very good product thank you store
Arrived in 18 days, very solid. Board
Sympathize
Lekki plastik, produkt zgodny z opisem. dostarczony po miesiącu więc dość szybko. Polecam
Product is as described, but does not close extremely well. I'm still happy with it. No more foundation stains in my make-up bag!
Good product! Size is good. Received in 20 days.
Just like the picture. Excellent quality. I arrive in the stipulated time. Super recommended
bardzo długo oczekiwalem na przesyłkę
Excellent thing, the sponge is very conveniently placed in it, does not get dirty, opens and closes tightly. I liked it!
All as in the description. Ideal for a cosmetic bag with you, so as not to get it dirty with a sponge from tonalka
Excellent cases, I take not the first time. This time I took gifts with the sponsors. The size is ideal, holds the sponge both dry and wet. Because of the holes, the wet sponge is well ventilated and dries, well, the cosmetic bag is always clean. Delivery 3 weeks to Moscow. It came as part of one large package together with other parcels.
All OK. Good quality product, consistent with the description. Seller quickly sent goods. I am very glad. Definitely Skorzystam again
Заказала 11.15 пришёл 7.01 , ну такие мелкие вещи всегда долго идут) думала будет тонкий пластик , а он оказался вообще отличного качества ) мне все понравилось
The product and material is good, the. Plastic is hard and close well, the size fits very well for the sponge I have can even be bigger, the detail I see is that the hinge That links the two pieces together is very thin. I feel that little time is wasted to and could be broken. Outside of that the product is very good and arrived very fast
This is the 3rd time ordering this item .. recommended
The parcel was already 49 days old, I already had time to lose hope.: 'd The case is plastic, roomy, there is no smell. The lock looks reliable, but here the Mount seems to be suitable if you use often. In general, the goods are good, there are no nations.
Excellent storage sponge for makeup. There is even a large size. And dries in it quickly and ventilated.
A simple neat cover, then what you need. I did not communicate with the store.
Product very well made consistent with the description. Ultra Long walked to Poland.